Track my order

Here you can see where your order is. You need two things, both in the confirmation email we sent when you placed it: the order number and the email address you used.

To track your order please enter your Order ID in the box below and press the "Track" button. This was given to you on your receipt and in the confirmation email you should have received.

What each status means

  • On hold — we have your order, but not the payment yet. Nothing is picked until it arrives.
  • Processing — payment received. Your box goes into the next picking day.
  • Completed — the box has left Albalat de la Ribera on its way to your address.

How long it takes

Between 24 and 48 working hours from the moment the order moves to “processing”. Orders that come in at the weekend are prepared on Monday: the fruit is cut the day your box leaves, and there’s nobody in the fields on a Sunday. Times and areas are in Shipping and delivery times.

If it doesn’t arrive

If the delivery window passes and you’ve heard nothing, write to us on WhatsApp or by email with your order number and we’ll chase the courier the same day. And if the box arrives in poor condition, send us a photo as soon as you open it: with that we can make a claim and sort it out quickly. It’s explained in Returns and refunds.